Data resets, renewals and ticket support
Find answers about monthly data resets, dashboard renewals and refunds, along with checks for client setup and connection issues. Sign in to submit a support ticket if you need more help.
FAQ
How do I choose a plan?
Choose Basic, Advanced or Enjoy based on monthly data and simultaneous device needs. The plans shown here are billed for one month.
Where do I sign up or log in?
Use the registration or sign-in entry to open the 简岸 dashboard. Purchases and support tickets are handled after signing in.
What should I check before purchasing?
Review prices, monthly data and simultaneous device limits. Data resets monthly on the corresponding purchase date, and renewals are handled in your personal dashboard. Once activated, subscriptions are generally non-refundable for personal needs, device compatibility or local network conditions. Submit a ticket for order issues. See the terms for full details.
When does my monthly data allowance reset?
Your allowance resets each month on the corresponding purchase date. Check your personal dashboard for the reset time and remaining data.
How do I renew my subscription?
Sign in to your personal dashboard to renew. Review the order amount and validity period before paying.
Can I get a refund after activation?
Once activated, subscriptions are generally non-refundable for changes in personal needs, device compatibility or local network conditions. Submit a dashboard ticket for duplicate payments, paid subscriptions that have not activated or other order issues. Refunds required by applicable law will be handled accordingly. See the terms for full details.
Which client should I use?
Common platform and client references: Hiddify, Clash Verge Rev and v2rayN for Windows, macOS and Linux; Hiddify and Karing for Android and iOS. Availability depends on your OS version and the dashboard configuration format.
What should I check if a connection fails?
Check the account and plan status, then the client, configuration source and error messages. Detailed troubleshooting depends on the device and published setup instructions.
How can I contact support?
Sign in to the dashboard and contact us through a support ticket. Service hours are 09:00–23:00 US Eastern Time (America/New_York), following daylight saving time. In Beijing time this is 21:00–11:00 the next day during daylight saving time, or 22:00–12:00 the next day during standard time.
Need more help?
Sign in to the dashboard and contact us through a support ticket. Service hours are 09:00–23:00 US Eastern Time (America/New_York), following daylight saving time. In Beijing time this is 21:00–11:00 the next day during daylight saving time, or 22:00–12:00 the next day during standard time.
Log inBefore contacting support
- Your device type, operating system and client version.
- When the issue occurred, the actions taken and any error messages.
- The checks you have already tried and their results.
- Hide passwords, subscription links, tokens and other sensitive information before sharing screenshots.