Terms of use
Please read these terms before purchasing or using 简岸 services. Effective date — November 14, 2026.
About the service
The service is operated under the name 简岸 Operations Team and is offered in regions where local law permits its use. 简岸 provides subscription-based network connectivity services. Prices, validity periods, data allowances and simultaneous device limits are shown on the plan and order pages at the time of purchase. Before using the service, check that your devices, client and network environment meet the requirements.
Account and subscription
Keep your account password, subscription links and configuration details secure and avoid disclosing or publishing them. If you notice an account or subscription issue, contact support through a dashboard ticket. Purchase and renew subscriptions through your personal dashboard. Payment amounts and validity periods are shown on the order page.
Data and billing cycle
Plans are billed monthly. Data allowances reset each month on the corresponding purchase date. Check your personal dashboard for the reset time and remaining allowance. Stay within the data allowance and simultaneous device limit of your plan.
Payments and refunds
Review the plan details and your requirements before paying. Once a subscription is activated, refunds are generally unavailable for changes in personal needs, device compatibility or local network conditions. For duplicate payments, paid subscriptions that have not activated or other order issues, submit your order details through a dashboard ticket so we can investigate. Refunds required by applicable law will be handled accordingly.
Acceptable use
The service is intended for everyday browsing, learning, work and other normal network activities. Follow the laws applicable to your location and use, respect third-party rights and comply with the rules of the platforms you access. Avoid spam, network attacks, unauthorized scanning, malware distribution and other activities that compromise service security or disrupt others. We may apply necessary restrictions to abnormal resource usage, activity exceeding plan limits or behavior affecting service stability, and communicate through the dashboard as appropriate.
Service availability
Your connection experience may be affected by your local network, device, client version, destination website or maintenance. If a connection issue occurs, check your configuration and subscription status using the guide, then report the issue through a dashboard ticket. Scheduled maintenance and important adjustments will be announced in the dashboard.
Information and privacy
To provide account management, subscriptions, order processing and customer support, 简岸 processes necessary account, order, data usage, connection status and support ticket information. This information is used to deliver the service, measure usage, manage online devices, troubleshoot issues and maintain security. We determine retention arrangements according to the processing purposes and applicable requirements, and take reasonable measures to protect the information.
Contact and updates
For plan questions, connection issues or order assistance, sign in to your personal dashboard and submit a ticket. Support hours are 09:00–23:00 US Eastern Time, following local daylight saving time. Tickets are handled in sequence. Important changes to service rules will be announced on the website or dashboard, with the update and effective dates stated.